1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your preferences and understand how you interact with the site.
LockSafe UK uses cookies and similar technologies to provide, protect, and improve our services. This policy explains what cookies we use, why we use them, and how you can control them.
2. Types of Cookies We Use
2.1 Essential Cookies (Always Active)
These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt out of these cookies.
| Cookie Name | Purpose | Duration |
|---|
| auth_token | Keeps you logged in | 7 days |
| session_id | Maintains your session | Session |
| csrf_token | Security protection | Session |
| cookie_consent | Remembers your cookie preferences | 1 year |
2.2 Functional Cookies (Optional)
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.
| Cookie Name | Purpose | Duration |
|---|
| user_preferences | Remembers display preferences | 1 year |
| last_location | Remembers your last searched location | 30 days |
2.3 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
| Cookie Name | Provider | Purpose | Duration |
|---|
| _ga | Google Analytics | Distinguishes users | 2 years |
| _ga_* | Google Analytics | Maintains session state | 2 years |
2.4 Marketing Cookies (Optional)
These cookies are used to track visitors across websites to display relevant advertisements. They are set by advertising partners and may be used to build a profile of your interests.
We currently do not use marketing cookies. If this changes, we will update this policy and request your consent.
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages:
- Stripe: Payment processing (essential for checkout)
- Mapbox: Map functionality (displays locksmith coverage areas)
- Google Analytics: Website analytics (with your consent)
These third parties have their own privacy policies. We encourage you to review them:
4. Managing Your Cookie Preferences
4.1 Our Cookie Banner
When you first visit LockSafe UK, you'll see a cookie consent banner. You can choose to accept all cookies or customise your preferences. Your choices are saved and remembered for future visits.
4.2 Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Note: Blocking essential cookies may prevent you from using certain features of our website, such as logging in or making payments.
4.3 Browser-Specific Instructions
5. Do Not Track
Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no uniform standard for how DNT signals should be interpreted.
LockSafe UK respects your cookie preferences set through our consent banner. We do not currently respond to DNT browser signals separately, but we honour your choices made in our cookie settings.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated via a new cookie consent prompt.